Is it possible to restrict which groups can be selected by a Requester when submitting an incident?
For example, say we have groups 1-2-3-4-5 and 3 through 5 are used for internal ticket assignments, almost like subgroups of larger teams. Ideally we only want the requester to be able to select group 1 or 2 when submitting their ticket.
Is there a way we can do that?
Best answer by Daniel Söderlund
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+11
Shouldn’t Business Rules solve that?
And the Rremove options action ?
Shouldn’t Business Rules solve that?
And the Rremove options action ?
Yes. I was struggling with the criteria to flag the appropriate group but I think I have it figured out.
Thank you for your help!
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