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Restrict group selection while submitting incident


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Is it possible to restrict which groups can be selected by a Requester when submitting an incident?

 

For example, say we have groups 1-2-3-4-5 and 3 through 5 are used for internal ticket assignments, almost like subgroups of larger teams.  Ideally we only want the requester to be able to select group 1 or 2 when submitting their ticket.

 

Is there a way we can do that?

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Best answer by daniel.soderlund 16 May 2022, 09:25

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Userlevel 5
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Shouldn’t Business Rules solve that?

And the Rremove options  action ? 

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Shouldn’t Business Rules solve that?

And the Rremove options  action ? 

 

Yes.  I was struggling with the criteria to flag the appropriate group but I think I have it figured out.

 

Thank you for your help!

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