Return Only Open Tickets

  • 20 April 2020
  • 2 replies

Is it currently possible to only return 'open' tickets when listing tickets in the API? I can totally understand not supporting custom status' but if I want to return "All currently open tickets from this year", do I have to cycle through all paginated requests (including stats on each call) and then filter the results myself? This wouldn't be a big deal except I feel that, even extending the per-page limit, this would result in a large number of API calls as the year progresses.

It's possible I'm just missing it entirely but I've been through the API v2 docs a few times and have been unable to find a solution.

Any thoughts are greatly appreciated.

2 replies

After reading some other tickets it's I'm thinking it's possible I put this in the wrong location. My train of thought was that API questions should be in the "app developers" category and "report problems" was the only post type. Now though I'm seeing others with the same concerns in "feature request". Oops.

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