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Send all new solution articles on a specifi teams channel when created/updated

  • 15 August 2022
  • 2 replies
  • 40 views

Userlevel 4
Badge +6

Hi,

Is it possible to send a link and a small preview of new solution article and when a solution is updates on a specific Microsoft Teams channel instead of me sending a link each time to my colleague?


If anyone know how, let me know. 

 

 

Thank you so much and have a nice day.

**Sorry for my english, I’m french, I do my best**

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Best answer by zachary.king 15 August 2022, 20:56

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2 replies

Userlevel 7
Badge +14

Hello @maxlehot1234 unfortunately there is no way to automate processes with solution articles in freshservice at this time.

If the updating of solution articles was initiated via a ticket (service request or incident) or a change request, you could then use that to trigger a workflow that uses the “Web Request” and “Json Parser” action nodes to get the solution article from the freshservice API and then add the MS Teams Orchestration application to send a message to a channel. I think that would work 🤔 lol!

Userlevel 4
Badge +6

Hello @maxlehot1234 unfortunately there is no way to automate processes with solution articles in freshservice at this time.

If the updating of solution articles was initiated via a ticket (service request or incident) or a change request, you could then use that to trigger a workflow that uses the “Web Request” and “Json Parser” action nodes to get the solution article from the freshservice API and then add the MS Teams Orchestration application to send a message to a channel. I think that would work 🤔 lol!

Unfortunately, we create all of them manually :(

I will continue to copie links manually :P

Thank you for the reply ;)

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