I am trying to create bundles of products, ie mouse, keyboard, docking station, monitor etc in which the user just selects the products they need. This stops separate tickets for each small item. However, each small item still shows in the service catalog as a separate item to be ordered which cancels the usefulness. There seems to be no way of saying I don’t want requesters to see the small items separately, only the bundle. It seems they have to be available to be viewed within the bundle.
Is there a way of restricting visibility but still having the products in the catalog as the only options are all requestors or requestor groups which need some people in them!
Best answer by zachary.kingView original
This is not a perfect solution and we struggle as you do with preventing the ordering of individual service items without going through the bundle, but what we did to help was to hide the service categories where the individual service items reside. Then we created a service category that only contains the bundles and make those visible to requesters. This works from a UI perspective, but it does not remove the ability to order items individually as the requester can see the individual service items if they use “Search” to find them.
Here is a code snippet from our instance. Of course the item categories would be of different IDs for your use.
Hope this helps,
Many thanks Zach. I’ll look into this.