The latest HDI ESM survey data

  • 21 November 2022
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These slides are taken from the 2022 HDI State of Service Management report:

The 82% relates to the 45%
The naming is similar to our 2021 survey with AXELOS
The involved business areas are similar to our 2021 data


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Wow! Going to need to share these findings with my stakeholders, could lead to the inclusion of other departments into implementing ITSM principles into other areas of our organization.

Thanks for sharing as always @manns :)