Is there a limitation or bug related to my inability to update a Service Item's due_by property via API? Any way to do this w/o having to change it to an incident type (which does not work in our case).
using resource (PUT) /api/v2/tickets/1234
with JSON payload
throws a business rule error in the response payload
"description": "Validation failed",
"message": "It should be one of these values: 'Incident'",
Can you try using the v1 api here? https://api.freshservice.com/
v2 api is still in beta and we are gradually adding support for all operations on service requests