Versa Networks Director Webhok to Freshservice ITSM

Hi @k.osman , if this did not work yet you could check the following:

1. Check if the webhook URL is correct, it should be pointing towards your FS account.
2. You can disable user name and password instead add header called “Authorization” and in value you will need to pass “Basic xxxxx” where xxxxx is your API key base 64 encoded.
3. In the Body template you need to pass the mandatory fields needed to create a ticket i.e {
       "description": "Text",
       "subject": "Text",
       "email": "test@email.com",
       "priority": 1,  "status": 2, “source”:2 }