We have certain customers who we need to treat as VIPs.
When the team are logging calls it would be very useful to have an indication that the person is a VIP.
In the contacts form we have created a checkbox that can be ticked to highlight the contact is a VIP.
How do we get this checkbox onto the new incident form so when the requester details are added the checkbox is ticked if they are a VIP. Similar to the way the company field is updated.