Question

What is a "Response"?

  • 1 June 2023
  • 2 replies
  • 39 views

Userlevel 4
Badge +10

We are new to Freshservice, so I apologize for a very elementary question.  For the SLA Response Time, what constitutes a response?  We have incidents we have added a note and assigned an agent, but still shows pst due on response.  I am not sure what trigger marks it as “responded”.

 

Thanks!


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