When closing a ticket from no reply it creates a new ticket

  • 7 April 2017
  • 1 reply
  • 11 views


Hi guys




we have some external services who creates a ticket.


when we add comments  or close  the no reply address doesnt alow to be mail send at.


so we get a nondeliverable from our mail server.


wich creates a new ticket.




to skip^the sending mail if assigned or comment are added we can solve this.



image

But for closing the ticket that doesnt work.




Any ideas ? 


We have 5 or 6 mail addresses who send mail from noreply.


so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address.




In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages.


so when we made a rule then from mail adress -mute it worked.






Kind Regards,




David







This topic has been closed for comments

1 reply

Userlevel 3
Badge +3

Hi David,




Good day. 




I believe there is a minor issue in configuring the above Dispatch'r rule set-up.




I've converted this post as a ticket in our support portal. 




One of our support agents will reach out to you shortly with an update.




Thank you for your patience.