When closing a ticket from no reply it creates a new ticket

  • 7 April 2017
  • 1 reply
  • 26 views

Hi guys


we have some external services who creates a ticket.

when we add comments  or close  the no reply address doesnt alow to be mail send at.

so we get a nondeliverable from our mail server.

wich creates a new ticket.


to skip^the sending mail if assigned or comment are added we can solve this.

image

But for closing the ticket that doesnt work.


Any ideas ? 

We have 5 or 6 mail addresses who send mail from noreply.

so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address.


In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages.

so when we made a rule then from mail adress -mute it worked.



Kind Regards,


David




This topic has been closed for comments

1 reply

Userlevel 3
Badge +3

Hi David,


Good day. 


I believe there is a minor issue in configuring the above Dispatch'r rule set-up.


I've converted this post as a ticket in our support portal. 


One of our support agents will reach out to you shortly with an update.


Thank you for your patience.