Question

Widget setup help please!

  • 9 March 2021
  • 1 reply
  • 60 views

Hi there, first time poster so please be kind!

I am looking to setup widgets for each of my Agents which shows the amount of tickets (and percentage as a whole) the have closed in the last 30 days, the average time taken to close tickets, and any SLA breaches they may have incurred. 

 

Any help will be much appreciated. Thanks!


1 reply

Badge +1

I don’t think you can do this with 1 dashboard widget.  You can create a shared filter in your tickets view setting the agent as Me and the date range you want, then you would have to create a widget using the filter for SLA, status etc.  You can add more filters in analytics filters.

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