Visit Freshworks.com Visit Freshworks
Solved

Cannot setup freshdesk app.

  • 4 November 2023
  • 4 replies
  • 57 views
W
Rank
Badge +1

Hi,

I cannot setup Freshdesk app.

It does not recognise the url (copied and pasted from working desktop). It will not send a reminder. “unable to send a reminder at this time”. It has been saying that for 12 hours.

Brand new Lenovo tab M8.  Android 13.

Any ideas please?

 

icon

Best answer by Worthingu3a 5 November 2023, 10:16

View original

4 replies

eeha0120
Rank
Userlevel 6
Badge +11

Hi.

Just double checking:

  1. Are you using latest available FreshDesk app? Did you Delete App Data (Clean up), Uninstall and Reinstall?
  2. Are you using Custom URL? If using Custom URL, try using the default / standard URL.
  3. If I recall correctly, it does not requiere “https://”. Did you try that?

 

Elvis Henriquez
W
Rank
Badge +1

Hi Evlis,

thanks for the quick reply.

The device (android 13) is new - 4 days old. Never had the app on it until i install the latest yesterday. Nothing to uninstall etc.

Fixed. But I do not understand why!

  1. I emailed the url and password from the PC to the tablet. Logged in to Freshdesk via the browser (duckduckgo app). allowed the password to be saved. It worked ok.
  2. Pasted the url to the app.
  3. It gave me the option to sign in using SSO. I accepted.
  4. I was signed in to the app!!!!

I do not like SSO on apps but I will atend to that later.

 

Thanks again.

 

 

 

eeha0120
Rank
Userlevel 6
Badge +11

So odd.

Thanks for sharing the workaround. Glad to know it is working for you now, at least that way.

 

Elvis Henriquez
W
Rank
Badge +1

Thanks LizaAlice01,

as I wrote the tablet was connecting via a browser, just not via the app.

FYI I have a stable, fibre ADSL connection 50Mb down, 5Mb up.

Reply


Terms of UseCookie settings