Hi everyone!
I’m getting started with Freshworks products and am looking for some best practices when it comes to sharing external resources or links with my team and customers.
I’m posting this topic here:
🔗 https://community.freshworks.com/topic/new
A few questions I have:
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What are your recommended methods for sharing helpful links or external content within Freshworks (e.g., in tickets, knowledge base, messages)?
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Are there settings or tips to ensure that shared links are safe and trusted by users?
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How do you handle external resources when building support articles or workflows?
For example, I sometimes reference external game resources like this:
🔗 https://summertimesagasdl.com – a Summertime Saga download page.
Is it okay to link to external sites like this in your Freshworks content, and are there any best practices or warnings I should follow?
Thanks in advance for your insights and tips! 😊