Hi all, when I create a contact in Freshservice an activation email is send per default. Users have to confirm that this is their email.
We work not with a person as a contact but a branch office. Most of them have no unique email address. What I do is a generate a fake email address because this is mandatory.
They can not validate the address because … I do not have to explain. 😂
Are they able to see their tickets in our front-end without an confirmed email (login) address?
If not is there a solution for this?
I am grateful for all solutions.