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Great discussion! Gamification is definitely a powerful way to boost user engagement, especially with mechanics inspired by popular games like Brawl Stars. I’ve recently explored similar engagement strategies through a fan-based platform for Null’s Brawl, which offers a unique brawl-style experience with custom features. It could be interesting to see how such external apps might integrate or inspire CRM-based engagement models.

Really interesting approach! I’ve actually seen similar mechanics in Null’s Brawl iOS – especially with how it handles progression and user excitement through unlockable content. The 62.256 update with Alli and Trunk really adds to the depth. Could be a fun inspiration for Freshworks workflows too.

Really interesting direction! Gamification is a powerful way to boost engagement, especially when it taps into mechanics users already enjoy — like leveling or unlockables. I haven’t tried it directly with Freshdesk/Freshchat, but drawing from game behavior patterns definitely helps shape more interactive flows. I’ve been exploring a gaming resource that showcases lightweight browser games — even something as simple as score progression in those games can inspire reward systems or micro-engagement loops in apps. Curious to see how others are bridging game logic with support tools too!

It actually reminds me of the progression mechanics in Null’s Brawl iOS, especially with how user engagement is driven through unlockable content and regular updates. The v62.264 update with Alli and Trunk introduced deeper gameplay dynamics that keep players hooked. This kind of model could be a great inspiration for designing more interactive Freshworks workflows as well.

This reminds me a lot of how Null’s Brawl iOS handles progression — especially the way unlockable content and regular updates drive user engagement. The recent v62.264 update with Alli and Trunk added a new layer of gameplay depth that really keeps users engaged. It's a great example of mechanics that could inspire more dynamic Freshworks workflows.

NIce!!

Great idea, Clarissa! Gamified elements like XP, unlockables, or brawl-style mechanics can really boost engagement in Freshdesk/Freshchat flows. For inspiration, check out Robbery Bob 2 Unlimited Money — its reward pacing and smooth UX offer simple yet effective engagement loops. Would love to hear more about your test results!

That’s a really interesting angle, Clarissa. I haven’t seen anyone bring in “brawl-style” mechanics directly, but I’ve experimented a bit with gamification in Freshdesk using badges, points, and progression through third-party integrations. The key is keeping it lightweight so it feels fun without overwhelming the support experience.

One approach you might look into is combining Freshdesk’s API with a loyalty or reward platform—that way you can track actions (tickets closed, chats resolved, etc.) and tie them into unlocks or levels. It won’t be as flashy as a game like Null’s Brawl, but you can still capture the same sense of progression. I’d also check out some apps in the marketplace that deal with leaderboards or employee engagement; they can sometimes be adapted for customers too.

I’d love to hear if you end up testing “unlockable” features—could be a cool way to boost long-term engagement.