Hi there, I’m wanting to know if the Report an Issue page in the support portal can be overwritten with different text i.e. Report a Query instead? Please see screenshot attached. TIA!
Hi.
Yes, totally.
You may go to:
Admin - Service Desk Rebranding - Portal Customization - Layout & pages - Portal pages - Ticket - New Ticket.
From there, you can insert the following text in the section ticket-new-main in the corresponding area:
<section id="ticket-new-main">
<div class="ticket-new-header">
{{> breadcrumbs url=breadcrumbs}}
<h2 id="ticket-new-title" tabindex="-1">{{translate "portal.incident.report_issue"}}</h2>
<script>
jQuery(document).ready(function(){
if(I18n.currentLocale()=="es"){
jQuery('#ticket-new-title').text('YOUR TEXT');
}
else if(I18n.currentLocale()=="es-LA"){
jQuery('#ticket-new-title').text('YOUR TEXT');
}
});
</script>
<script>
jQuery(document).ready(function(){
if(I18n.currentLocale()=="es"){
jQuery('#ticket-new-main > div.ticket-new-header > nav > ol > li.breadcrumb-item-1 > div').text('YOUR TEXT');
}
else if(I18n.currentLocale()=="es-LA"){
jQuery('#ticket-new-main > div.ticket-new-header > nav > ol > li.breadcrumb-item-1 > div').text('YOUR TEXT');
}
});
</script>
</div>
<div id="ticket-new-body">
{{> ticket_new_form}}
</div>
</section>
Please note in this example, change was subject to logged user Locale, and a couple of lang IDs. You can adapt it to your needs.
Hope this helps.
Regards,
Join the Community
Sign in to the Community
Social Login
Login for Freshworks Employees Login with LinkedInEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.