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Hi there, I’m wanting to know if the Report an Issue page in the support portal can be overwritten with different text i.e. Report a Query instead? Please see screenshot attached. TIA!

Hi.

Yes, totally.

You may go to:

Admin - Service Desk Rebranding - Portal Customization - Layout & pages - Portal pages - Ticket - New Ticket.

From there, you can insert the following text in the section ticket-new-main in the corresponding area:

 

<section id="ticket-new-main">
  <div class="ticket-new-header">
    {{> breadcrumbs url=breadcrumbs}}
    <h2 id="ticket-new-title" tabindex="-1">{{translate "portal.incident.report_issue"}}</h2>
<script>
    jQuery(document).ready(function(){
  if(I18n.currentLocale()=="es"){
   jQuery('#ticket-new-title').text('YOUR TEXT');
  }
  else if(I18n.currentLocale()=="es-LA"){
   jQuery('#ticket-new-title').text('YOUR TEXT');
  }
 });
</script>
 <script>
 jQuery(document).ready(function(){
  if(I18n.currentLocale()=="es"){
   jQuery('#ticket-new-main > div.ticket-new-header > nav > ol > li.breadcrumb-item-1 > div').text('YOUR TEXT');
  }
  else if(I18n.currentLocale()=="es-LA"){
   jQuery('#ticket-new-main > div.ticket-new-header > nav > ol > li.breadcrumb-item-1 > div').text('YOUR TEXT');
  }
 });
</script>
  </div>
  <div id="ticket-new-body">
    {{> ticket_new_form}}
  </div>
</section>

 

Please note in this example, change was subject to logged user Locale, and a couple of lang IDs. You can adapt it to your needs.

 

 

Hope this helps.

 

Regards,