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Hello everyone,

There are two levels in the service catalog: You have the service categories, then you have your service items. But what if we want to add another level/levels for more granularity? Is it doable in Freshservice?

Hello everyone,

There are two levels in the service catalog: You have the service categories, then you have your service items. But what if we want to add another level/levels for more granularity? Is it doable in Freshservice?

You can do some “magic” with CSS/javascript( don’t ask me how )  but there have been talks about you are going to be able to create sub categories .  Just now you can’t. 

Yes, in Freshservice, you can add custom fields to service items or use service item groups to introduce more granularity, but multiple hierarchical levels aren't natively supported beyond categories and items.

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