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Curious if anyone has utilized the Tenable Connector App within Freshservice. We are working with the app in our Sandbox and attempting to configure the Recipe’s, but are running into exceeding the 500 tasks allotted.  

For testing, we are wanting to trigger creating a ticket for Critical notifications from Tenable. 

I’ve been scouring the web and Youtube to see if any further explanation of how to configure these aside from setting the Task window to once a week to run the recipe.

Any insights or helpful places to look would be appreciated. 

 

I’m assuming that it’s constantly pulling the same alerts and that’s why you are hitting the task limit, I would add a limiter into the recipe to only create tickets for notifications that are equal to today.

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