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Question

Has anyone used the Tenable Connector App?

  • September 29, 2025
  • 3 replies
  • 69 views
J
Freshworks Product Expert
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Curious if anyone has utilized the Tenable Connector App within Freshservice. We are working with the app in our Sandbox and attempting to configure the Recipe’s, but are running into exceeding the 500 tasks allotted.  

For testing, we are wanting to trigger creating a ticket for Critical notifications from Tenable. 

I’ve been scouring the web and Youtube to see if any further explanation of how to configure these aside from setting the Task window to once a week to run the recipe.

Any insights or helpful places to look would be appreciated. 

 

3 replies

ITMike
Top Contributor ⭐
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  • ITMikeTop Contributor ⭐
  • Top Contributor ⭐
  • 146 replies
  • September 30, 2025

I’m assuming that it’s constantly pulling the same alerts and that’s why you are hitting the task limit, I would add a limiter into the recipe to only create tickets for notifications that are equal to today.

D
Skilled Expert
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  • DaniS
  • Skilled Expert
  • 17 replies
  • October 14, 2025

I am wondering if you got this issues resolved as I am running into the same exact issue with the OOB recipes has anyone had any experience connecting the 2 to create INC or SR to FS?

Thanks!!

L
Contributor
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  • LexFernandez
  • Contributor
  • 5 replies
  • November 4, 2025

Just received this from Tenable support >
=========================
 

I got the below response from Tenable vendor support.

 

"I have an update from our team regarding your question about integration. 

For security, stability, and to ensure our customers have a positive experience, Tenable maintains an official list of validated technology partners. 

Any partner on this list has had their integration tested and verified by our teams. 

You can find this complete, official list on our website: https://www.tenable.com/partners/technology 

 

The FreshService is not currently on this list, which means the integration has not been validated. 

 

Because it isn't a validated integration, we strongly recommend not using it, as we cannot provide technical support for any issues that may arise from it. 

We can only support the official integrations listed on the partner page. 

We recommend reviewing the list above for a validated partner that meets your needs."


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