I need to update a service request that was created using the API. I have a properties section in my dashboard which expects for the service request to be resolved, along with some other fields like group, source, close code, etc.
I can’t find any API endpoint for updating. Either updating the service request or creating it with these fields already filled out.
I have an AI agent that is already performing the tasks so a true service request isn’t required to be handled by anyone else. The AI agent creates this service request after finishing the task and then it should resolve it.
Question
How do I update a service request using API?
I am trying the api/v2/tickets/1, endpoint but I keep running into “message” field is required but when I pass it, it says invalid field
+16- Top Contributor ⭐
Hello
Also to update a service request, you have to figure out if you want to update a ticket (both incident and service request) field which can be done as a PUT request to the api/v2/tickets/ticket_id endpoint or if you are wanting to update information about the requested items, which is a PUT request to a different endpoint api/v2/tickets/ticket_id/requested_items/requested_item_ID. Here is the documentation to help.
+14- Top Contributor ⭐
I am trying the api/v2/tickets/1, endpoint but I keep running into “message” field is required but when I pass it, it says invalid field
Add ?bypass_mandatory=true to the end of the URL.
Works only when you update a ticket/request with PUT
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