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Question

Misleading and intentionally Avoiding giving me refund

  • July 30, 2025
  • 2 replies
  • 29 views
H
Apprentice

I was interested in upgrading from the growth plan. I was trying to find a price difference and when I click next it said I ordered the product. I instantly sent an email to Freshdesk and called.  I told them that it was an accidental purchase, and I want refunded my money and put back on the growth plan. All I keep getting is the same email asking what the issue is with my pro plan and how they can help. They are intentionally avoiding refunding me my money. To me it seems like a poor business decision to lose $10,000 a year in business from us over trying to hoard a couple $1000 but it's your decision to make. I cannot get any answers from anyone on email, and they have stopped answering my phone call.

I can't believe I have to go resort to filing with my credit card and blasting my experience all over the Internet.  

Even trying to make this post is difficult. They don't have any subforums for billing

2 replies

J
Community Debut

It sounds frustrating to deal with this situation. I hope you're able to resolve it soon by reaching out to their support again.That discussion might b Helpful for you.

 

Khoi
Community Debut
  • Khoi
  • Community Debut
  • December 18, 2025

I have the similar problem. I cannot create a new topic about this when trying to on the community so I have to reply to yours.

I am representing a business customer with Freshsales. The support upon ordering and forming contract has been ok so far, especially for my first time working directly with them.

Recently they have auto-renewed and auto-charged and made the transaction for the next subscription without any confirmation from my business which to me is a surprise, as I thought as partners, their would be discussions regarding the end and renew of a new Term with a new contract.

Yes they did send an email notifying the next sum of money and due date of renewal and sent only that, no new official documents or contract specifying the next term, but we really mistook it as an informative email to be honest.

Upon emailing them right away, I did receive loop emails confirming that they have noted my concern and “address with high priority” and no follow-up reply so far after 1 week. I am very disappointed, scared and in distressed right now, to the point of reaching out via WhatsApp to the Freshworks representative in charge of communicating with me when we first discuss the order. I am even more confused as I came across a topic with slightly similar matter on this community, posted 4 months ago about suspecting them of avoiding resolving requests. Sincerely hope that this is not true.

I hope this topic can help me find a solution for a refund, this needs to be solved before discussions of a continued usage of service. If there is anyone out there with similar experience, or Freshworks employees in charge of this, please share.

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