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Question

Onboarding Denial

  • November 4, 2025
  • 1 reply
  • 42 views

I am revamping our Onboarding with the new module, but there is no option for the stakeholders to deny an onboarding request. It doesn’t happen often, but occasionally our stakeholders will deny a request due to incorrect information or other reasons. That option is not available on the page they are sent to in the new module, only ‘Approve and Submit’. Is there a way to give them the option to deny the request and not create all of the child tickets once submitted as a denial?

1 reply

Kamakshi V
Community Manager
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  • Community Manager
  • 457 replies
  • November 5, 2025

@AkshayY Any guidance here?