status page visible in self service portal

Hi.

You’re referring to the Status Page; you’re also referring to Service Catalog.

Those are FreshService key features, but you posted your inquiry in FreshDesk forum. Just double checking: Are you indeed referring to FreshService?

If so, in the Service Catalog you could create an Item with a link to the status page.

If that is not what you are expecting, would you mind elaborating your inquiry and confirm which product are you working with?

Regards,

Hi @eeha0120 

Yes i was referring to Freshservice, sorry if i posted this in the wrong place.

What we are after, within the self service page, is there any imbedded widgets that can display the status page. It would be good for users to see if there are any outages etc or if all services are operation when they try to raise a ticket rather than having to go to another URL for the status page

Hi.

Thanks for confirming and clarifying.

Did you check this out?

Setting up a Status Page : Freshservice

Regards,

Hi, Yes i have already set up the status page, what we are after is having the ability to display this within the self service portal

I’m sure you found an answer in the past year, but I took the widget code and applied it to our self service portal page and that worked just fine.  I wish the widget was slightly better (why I’m here looking at posts in the first place), but it’s better than nothing.  Let me know if you need more info on how I got the widget onto the portal.

​@tim.thacher how did you get the widget to the portal I keep getting errored out. 

Thanks!

Yes, you can make the status page visible on the Freshservice self-service portal by embedding it using a widget. To do this, set up your status page via Admin > Channels > Status Page, then navigate to Admin > Portals > Self-Service Portal > Widgets, and add the Status Page widget by copying the embed code from the Status Page settings. For linking to the service catalog, create a service item in Admin > Service Management > Service Catalog, add a URL field with the status page link, and publish it to make it accessible to staff, ensuring they can view outages directly from the catalog.

Anyone have a redacted screenshot of what this looks like? We don’t want to waste the time of setting this up if it isn’t blatantly obvious to end users.  By blatantly obvious I mean to much so that it is painful to ignore and nearly impossible to miss :)