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Hello, 

 

Under Service Request, a button to submit says ‘Post Request’ instead of ‘Submit’ unlike ‘Issue a Ticket’ page. (We are also using the new ‘Home Page Designer’)

 

Is there a way to change it by any chance to ‘Submit’? 

 

Just for testing, I inserted this code in ‘Page Layout’ which sorta does the job but not perfectly (One issue is it will say ‘Post Request’ temporarily before changing to ‘Submit’. 

<script>	
  	window.onload = function(){
  		var service_request_page = document.getElementById("service-item-request");
  		if (service_request_page !== null) {
  			$('.place-request-footer input').val("Submit"); 
  		} 
    };
</script>

 

 

Hello @edward.kim, you can definitely make this request to the support team at support@freshservice.com and they will be able to get this working for you.

Thank you Zachary and will do 

Thank you for providing insights into the enhancements made to the modern service desk and the improvements in the ticket interface. It is indeed encouraging to learn that these updates are designed to enhance usability and optimize performance for our company's workforce. The emphasis on a more adaptable design, featuring increased white space, consistent spacing, and font, contributes to a less cluttered navigation experience. The introduction of a sticky tab for the 'Details' menu is a commendable addition, simplifying access to supplementary information. The incorporation of a rapid hop navigation bar facilitates smooth transitions between various activities. Furthermore, the priority badge with module icons offers a quick visual cue for identifying the nature of a ticket, whether it relates to an incident, problem, or change My Ways to Say. The new tab format for viewing ticket descriptions, coupled with a rich editor supporting markup, represents an exciting and valuable development.

 

 

 

 

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