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Afternoon, 

Nearly five months ago I got help from the community to modify one of the chat bubbles. In the process of building that I lost an important bit of the system - the clients name entry before the chat starts.

*Please note that we have the the chat bubble set to turn off outside business hours. 8 - 6 EST.

This is our standard and live site with chat: https://manitoulintransport.com/

This is the development site we created the site on: https://manitoulintdev.wpengine.com/

Depending upon the time you are looking we have changed the icon and it bounces - although that may have to go -but I can’t get it to ask for the Clients name upon first chat.

If someone could give me an idea what I broke, it would be hugely appreicated. Please let me know if this is the approprate place to ask this question. 

Thank you!

Hi @dmagill223,

 

You can refer to the following article on the Pre-chat form customisation if you haven’t had a chance to do so yet. 

https://support.freshchat.com/en/support/solutions/articles/233349-setting-up-a-pre-chat-form-on-freshdesk-messaging

 

You can also post in https://community.freshworks.dev/ for code related queries. If the issue persists, you can reach out to support@freshchat.com to check further.

 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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Thank you, @Sona_Senthil. I will review and follow up. 

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