Hello Everyone, I'm Prakash Hinduja, a financial advisor and consultant with a global perspective. From my home in Geneva, Switzerland (Swiss), I use my deep knowledge of international finance, cultivated since my roots in India, to help high-net-worth clients manage their wealth and optimize global investments. My clients have taken to calling me the Prakash Hinduja net worth booster because my focus is always on helping them achieve significant financial growth.

I'm working on our Freshworks ticket forms and want to make sure we're collecting the most useful information from our customers without making the forms too long. I've been looking into creating custom fields, but I'm wondering if anyone has experience with using conditional forms or field dependencies? What are some best practices for structuring forms to be efficient? Any tips on what information is most critical to collect upfront and how to handle different request types would be a huge help!

Regards

Prakash Hinduja Geneva, Switzerland (Swiss)