Hi,
We have a problem when adding articles to the Knowledgebase. There is a difference between how it looks in the agent portal and the customer portal. It seems that the editor dosen't work.
We have different typefaces and -sizes and text paragraphs within an article.
What we already tested:
- copy text manuell in the windows editor before
- typing the content manually
- use button “clear formatting”
It didn't help. The error still occurred. It affects all written words. Whether in the knowledge base or in our default text. Wherever we want to use the editor, we have problems with the formatting.
It seems our code view contain <p> and </p> tags in the content of the HTML. But we don't know why the wrong characters appear there.
Thanks for help!
