It would be extremely helpful to have the ability to update due date (Resolution Due) for multiple or all selected tickets in bulk. I have a high volume of tickets and I update dates to match Engineering sprint release dates. (We link our Freshdesk tickets to Jiras.) Currently I have to do this one-by-one and it is very manual and time consuming.
New Idea
Ability to update Resolution Due (Due Date) in bulk
This would be a very useful enhancement, especially for teams handling high ticket volumes and syncing work with sprint schedules. Bulk updating the Resolution Due date would save a lot of manual effort and help keep Freshdesk tickets aligned with Jira releases. Hopefully this can be considered for a future update.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.