I really need the feature wherein an agent can add canned responses visible to anyone. It's non-sensical that they're not allowed to do so.
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Agents should be allowed to post public canned responses
+3
If you do not want every agent to add Canned responses. Make a seperate Role with only this feature turned on. and assign it as an "extra" role.
Hope this helps ;)
Hi Juan,
I hope @Yvo was able to help you with your query here. Adding to this, yes an agent can add a canned response and will be able to make that particular canned response available for every other agent as well.
In the above screenshot, the agents will be having a toggle to seletct to whom the canned response is made available for.
Hope this clarifies.
I am additionally suffering to get this to paintings. My Postman setup is working excellent with other APIs. But but I try to use API login (the usage of the Authorization tab as you endorse) and all I got it on proworldreviews:
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