Allow HTML Source editing in Send Email Action of Workflow Automations

Related products: Freshservice

Workflow Automations allow for sending emails as an Action. While we can copy/paste an already formatted HTML page into the Body of emails in Events, it can ruin the formatting (such as with tables). This isn't good when you're trying to keep to a specific look and feel for branding.

It would be great to be able to edit the HTML Source in the Body of emails for Events in Workflow Automations. Having this control would help ensure emails are sent out exactly as you expect.

(The HTML Source can already be edited for Email Notifications so having that option in Emails from Workflows would be very helpful too.)

Hi Travis, 

Thank you so much for your feedback. 

We agree that it would be of great help if we could allow users to edit the HTML source of the email body in workflow automator. We've passed your feedback to our product team for their consideration. We'll keep you posted once they decide to take this up. 

Hope this helps. Feel free to reach out to us for any further assistance. 


Karthik Pasupathy