I see that you can add notes (with attachments) to a contact or company similarly to adding conversations to tickets.
Moving from a legacy system into Freshdesk, we are using the API to transfer some history - including notes - from our existing contacts and companies. It would be helpful to also add the notes and attachments to those contacts and companies.
However, the V2 API does not allow us to create notes or conversations or attachments (nor retrieve them).
It would be helpful if this were added to the API - we have a large number of contacts and companies and notes - too many to do manually.
New Idea
API should allow creation of notes for company and contact
You can create notes with the api using /api/v2/tickets/{{ticket.id}}/notes
Just need to define body and whether it’s private or not.
It’s in the API documentation
Adding the ability to create notes and attachments via the API would save a lot of manual work. Suggestions like this are really practical, similar to the useful tips shared on hnshayari.com.
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