Feature Request for Slack Group Channels

Related products: Freshservice

Need the ability to create ticket from Group Channel such as #techhelp channel we support in our organization. Our users are slack heavy and rarely use DM's for issues as we have a support channel for all agents to communicate with MFG operations as issues arise. However the user then has to send email or open ticket through portal. 

Hi Leon, 

Thank you for your feedback. 

We understand how this can be useful for your organization. However, we'll have to explore the possibility of how this can be done in the product. We'll forward it to the product team for their consideration. 

We'll keep you posted regarding any updates on this front. 

Feel free to write to us for any further assistance. 


Karthik Pasupathy