Being fairly new to Freshservice (we moved over in 2021), we were excited to finally reach a point where our “year-over-year” reporting is actually able to show trends such as what time of year we seeing upticks in ticket count, upticks in new hires, etc. Up to now we’ve had to manually pull numbers into Excel to combine our old system counts with Freshservice since it’s hard to know a trend from a spike with less than 2 years of data!
Now the FUP program has been announced that will require us to restrict our reporting to no more than a 2 year period! So we’re going back to the same boat of having to manually pull data to Excel for reporting :(
I can appreciate the concerns prompting FUP but it feels like there should be a way to permit an exception. Possible workbooks that have only a single page or are limited to the number of widgets? We don’t need to see most of our analytics back further than 1-2 years but there are a few instances where that extended trend is really important.
