We have added an booleon on the company screen : “support on hold” for those customer who do not pay their invoices.
on the ticket side, we have a status “Support on hold”
When the checkbox is checked, the ticket is getting the status SUPPORT ON HOLD at creation (this is done by an automation and is working fine)
What we are looking for is : when the customer can receive support again, we uncheck the field at the company side and then we like to be able to create an automation where we put the tickets with status SUPPORT ON HOLD for this customer to the status OPEN
This is not possible now apparently.
how to solve - or can it be on the roadmap ?