We use the Freshservice Agent, which is great, but unfortunately the Software module can’t really back it up properly. It’s great that it creates visibility into everything that’s installed, but there needs to be a way to group softwares together, or to note that specific softwares should be translated as another.
At the moment, the agent imports the full version name of every software, which creates separate softwares for each version of the same software. In the example below, we want to keep Beyond Compare 4, but all listed versions beneath should also be “translated” to, or grouped into, Beyond Compare 4.
Simply removing the ones in the list that we don’t want managed doesn’t work, since that means we won’t have visibility into those versions.
This is an issue for us with all our softwares, and we have about 250 of them in our organisation…
Please do something about this, because until it’s fixed, we can’t use the Software module properly.
