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Hi There,

 

Did you know, is it possible to have an integration of Freshchat and some e-Commerce platform on each country?
Our leads challenges us whether is it possible to have the integration?

Hi Aldo,

Greetings! Srikanth here from FreshChat support.

Our apologies for the delayed response.

Regarding your query, sure you can integrate FreshChat with any e-commerce websites irrespective of regions.

Currently we are supporting Shopify as native integration with FreshChat. Please check this link for more details: https://www.freshworks.com/apps/freshmarketer_for_shopify/

If you are having any specific ecommerce in mind, where you would like to install the chat widget in the site, you can copy the chat widget code and deploy in the website.

Incase if you are looking to pass user details from e-commerce to FreshChat, its also possible but requires your technical team to make the effort.

Basically, any user details of the customer or any order details can be be passed at code level, please use this document that list of details can be passed to FreshChat here: https://developers.freshchat.com/web-sdk/v2/#user-properties

I hope this helps:)

Thank you.

Hi Aldo,

Greetings! Srikanth here from FreshChat support.

Our apologies for the delayed response.

Regarding your query, sure you can integrate FreshChat with any e-commerce websites irrespective of regions.

Currently we are supporting Shopify as native integration with FreshChat. Please check this link for more details :https://www.freshworks.com/apps/freshmarketer_for_shopify/

If you are having any specific ecommerce in mind, where you would like to install the chat widget in the site, you can copy the chat widget code and deploy in the website.

Incase if you are looking to pass user details from e-commerce to FreshChat, its also possible but requires your technical team to make the effort.

Basically, any user details of the customer or any order details can be be passed at code level, please use this document that list of details can be passed to FreshChat here: https://developers.freshchat.com/web-sdk/v2/#user-properties

I hope this helps:)

Thank you.

Can it be integrated with the woocommerce or is it just limited to Shopify?

Hi @srikanthkarunakaran 

Thank you for your information.

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