Is it possible to integrate Freshchat with Indonesian e-commerce platform?

Hi Aldo,

Greetings! Srikanth here from FreshChat support.

Our apologies for the delayed response.

Regarding your query, sure you can integrate FreshChat with any e-commerce websites irrespective of regions.

Currently we are supporting Shopify as native integration with FreshChat. Please check this link for more details: https://www.freshworks.com/apps/freshmarketer_for_shopify/

If you are having any specific ecommerce in mind, where you would like to install the chat widget in the site, you can copy the chat widget code and deploy in the website.

Incase if you are looking to pass user details from e-commerce to FreshChat, its also possible but requires your technical team to make the effort.

Basically, any user details of the customer or any order details can be be passed at code level, please use this document that list of details can be passed to FreshChat here: https://developers.freshchat.com/web-sdk/v2/#user-properties

I hope this helps:)

Thank you.

Yes, it's possible to integrate Freshchat with Indonesian e-commerce platforms. Freshchat provides APIs and integrations that allow seamless connection with various e-commerce platforms, including those in Indonesia. By integrating Freshchat, businesses can enhance customer support, engage with shoppers in real-time, and offer personalized assistance throughout the shopping journey. This integration enables features like chat support, automated messages, and AI-powered responses, improving overall customer experience and driving sales. With Freshchat's flexible integration options, businesses in Indonesia can effectively leverage this platform to streamline communication and boost customer satisfaction.