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Psst... Super-agents, we have a mission for you!

rhea.desouza
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Community super-agents and admins, are you ready for your operation brief? 

Mission: Celebrate and empower support agents

Target: You

Location: The Freshworks community

Date: August 29 - September 16

Notes: We are initializing Mission Agent CX, a series of missions to empower and throw the spotlight on customer service agents like you, and celebrate all the incredible work you do. We have a bunch of missions for you to take the lead on. 

🕵️ Brief 1: Decode the word search to find the names to your upcoming missions! 

 

 

Cheers | Team Freshworks Community

11 replies

alyssia.correa
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This looks so fun - going to take a stab at this 🕵️ 🤓!!

Ally, Freshworks Community Manager
A
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This is brilliant!! 

SnigdhaVittaldev
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Love this! I think I spot something on the bottom row 😉

mrenaud
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Not sure how this works, I found quite a few words but I don’t know how to but them all in a sentence, if this is what it’s all about… 

alyssia.correa
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Not sure how this works, I found quite a few words but I don’t know how to but them all in a sentence, if this is what it’s all about… 

@mrenaud - I’ll give you a little clue - there are multiple missions. And here’s another, if you snoop around, you’ll find we’ve left a few clues…

We’d love to hear some of what you’ve decoded!! Good luck 🕵🏼

Ally, Freshworks Community Manager
mrenaud
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alyssia.correa
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@mrenaud - Good job! You’ve decoded some of the words. Like, I mentioned above there are multiple missions.

Here’s your next clue - try grouping some of the words… 🤐 we can’t reveal any more just yet but you’re on the right track 👏🏻

Ally, Freshworks Community Manager
alyssia.correa
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Userlevel 7
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Hi everyone, have you taken a stab at decoding the brief yet, we’d love to see who’s been able to crack the code.

We’ve already left a few clues above, but here’s a round up so far:

  • Clue 1: There are multiple missions
  • Clue 2: If you sneak around on the community, you’ll find we left you some clues
  • Clue 3: Here’s your newest one, each of the missions have taken inspiration from movies. Now try clubbing together the words you’ve found so far!

Tagging some of our members to get involved: @foxcubmama @finn @manns @rashmi.nag @zachary.king @Isaac Thomas @akshara.sruthi @Ludwig @hemanth.ramya @Pooja Bernice @jim.stephen @jim.smith @Kyra Hennessey @marion.lubat  @IsabellP 🕵🏻

Ally, Freshworks Community Manager
alyssia.correa
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Hi @mrenaud : here are the answers! The words that you found were all correct but just had to grouped together to decode the brief 😎.

Here are each of the missions 🕵🏼:

  1. 🎯 Confessions of a brilliant mind
  2. 📝 License to Delight 
  3. 🎙️️ Quantum of CX
  4. 🌟 Agent Royale
  5. 📣 LinkedIn Live
  6.  ♾️ In a parallel universe

Try them out now!

We’ve also got the full details of the campaign here: 

 

Ally, Freshworks Community Manager
manns
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Userlevel 7
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Looking forward to this once back at my desk 🙂

Cheers, Stephen || https://ITSM.tools
alyssia.correa
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Userlevel 7
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Looking forward to this once back at my desk 🙂

@manns - That’s awesome! Did you get to check it out? :) 

Ally, Freshworks Community Manager

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