Email notifications were working fine three days ago. Now it is Monday and I, the administrator of our Freshdesk account, am no longer receiving email notifications for new tickets, responses, updates, etc. I also can no longer forward an email to our help desk email to automatically create a ticket. My other agent is not having any of these problems whatsoever, everything is working completely normally for him. I have looked through all settings (nothing has been changed in the past three days), support documentation, checked our Exchange server, and it is not a problem on our end.
The most troubling part of this is we now have zero way of telling if users are emailing tickets that are not reaching us. PLEASE HELP!
