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I have customized the product styles and frontend using page customization in sandbox. I need to know, If I sync sandbox to production, is that page customization changes will reflect production environment else do we need to copy and paste the code in production environment?

Hi Rino,

Welcome to Freshworks Community :)

When syncing Sandbox with Freshdesk, the customization would not be carried over and you will need to copy the codes from your sandbox to your Freshdesk instance under Portal Customization.

Let us know if you have more doubts by dropping a note!

Cheers

 

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