Hi ​@Tintin,

Greetings from Freshworks Community!

This is a re-ordering issue which requires a data fix from the backend team. Please share your details in DM, I will have a ticket raised on your behalf.

Cheers,
Sneha.

Hello, 

we have the same issue in admin ticket fields status in Freschdesk.

Can you fix it urgently?

Thanks.

Issue Adding Status in Ticket Fields

Hi Team,

I’m encountering an issue when trying to add more statuses in the Ticket fields, receiving the error: "Position should be from."

I’ve attached a screenshot for your reference. Please look into this and provide a resolution.

Haven’t received any replies. Can we fix this?

​@mahendarsingh Do you have any updates here?

I’ve tried to replicate the error but I’m not getting it on my side. Is it just for this specific field. I updated status and I have 22 options. Can you explain the issue further ?