Question

status page visible in self service portal

  • 28 April 2024
  • 4 replies
  • 59 views

Userlevel 1
Badge +2
  • Top Contributor
  • 8 replies

Are there any widgets or steps on how i can make the status page visible when staff access the self service portal?

 

Ideally i would like to see fif this can be linked to the service catalog


4 replies

Userlevel 7
Badge +12

Hi.

You’re referring to the Status Page; you’re also referring to Service Catalog.

Those are FreshService key features, but you posted your inquiry in FreshDesk forum. Just double checking: Are you indeed referring to FreshService?

If so, in the Service Catalog you could create an Item with a link to the status page.

 

If that is not what you are expecting, would you mind elaborating your inquiry and confirm which product are you working with?

 

 

Regards,

Userlevel 1
Badge +2

Hi @eeha0120 

 

Yes i was referring to Freshservice, sorry if i posted this in the wrong place.

 

What we are after, within the self service page, is there any imbedded widgets that can display the status page. It would be good for users to see if there are any outages etc or if all services are operation when they try to raise a ticket rather than having to go to another URL for the status page

Userlevel 7
Badge +12

Hi.

Thanks for confirming and clarifying.

Did you check this out?

Setting up a Status Page : Freshservice

 

Regards,

Userlevel 1
Badge +2

Hi, Yes i have already set up the status page, what we are after is having the ability to display this within the self service portal

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