Is it possible to to make it mandatory for a Tag to be entered in order to resolving a ticket?
Thanks!
Solved
Mandatory Tag
Best answer by Daniel Söderlund
Don’t forget to mark it as answered and like if you feel for it :)
+6Hi
Greetings from Freshworks Community.
I understand that you would like to make the field "Tag” a mandatory one while resolving/ closing a ticket. This can be achieved using a marketplace app of Freshdesk, Link for the app: https://www.freshworks.com/apps/freshdesk/options_based_required_fields/
Sample configuration settings:
I hope this helps!
So I got it installed and set it up like the example but I was still able to send/resolve a ticket with the tag field not populated… am I missing something else?
+14Nighthawk68 wrote:
So I got it installed and set it up like the example but I was still able to send/resolve a ticket with the tag field not populated… am I missing something else?
Hi,
I think you need to configure it for Based on Status
I haven’t tried it but I would think it will only check if there are any tag added and not one particular.
//Daniel
+14Don’t forget to mark it as answered and like if you feel for it :)
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