Skip to main content
Question

More than three tags on ticket list view?

  • February 9, 2023
  • 2 replies
  • 65 views
K
Apprentice

Hi,

we use tags a lot and it would be nice if the Freshdesk tickets list showed more than three tags at a time. Can this be configured somewhere?

    C

    2 replies

    B
    Community Debut
    Forum|alt.badge.img+8
    • barun.poddar
    • Community Debut
    • February 10, 2023

    Hi @Koto 

    Greetings from Freshdesk community!

     

    We can only display 3 tags in the ticket list view in agent portal with a ‘+’ symbol if you have more than three. This cannot be modified at the moment as the product is designed to make use of the space optimally and make it look clean. 

    Feel free to drop a note here incase of further assistance :)
     

    Cheers,
    Barun

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    vinothkumar.manoharan
    Skilled Expert
    Forum|alt.badge.img+7

    Hi @Koto , It is better to bring it as a custom dropdown field instead of aligning to Tag option to filter better on the ticket listing. Each tag value as a Dropdown custom field and provide the values selectable in it. 

    Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    Terms of UseAccessibility statement