Hi, I'm trying to hide the product field in the ticket form but when saving it an error message pops up:
The multi_product feature(s) is/are not supported in your plan. Please upgrade your account to use it.
The issue is that I'm not trying to use it, it is quite the opposite - want is hidden. Might be a bug? Anyone experienced something similar?
Thanks
+5
Hi
Products feature is available from Pro plan and if you are using growth or free, this option will not be available. If the Products option is not there, then the field that shows Product will not be appearing on the Agent screen. To have more insight on this, can you share a screenshot of the page where the product field is showing up and which option you’re using to hide the same.
Cheers
Thank you, Vinoth.
Here I'm sending a screenshot. I just want to make the Product option hidden but it doesn't allow me showing the error per the image below
I’m having exactly the same problem. I’m on the free plan.
I’d like to hide the “Product”, even though I only have one product (whose name I can’t change from “Example”).
When I set Can View & Can Edit for Customers to false, I see the error:
The multi_product feature(s) is/are not supported in your plan. Please upgrade your account to use it.
Alternatively, please let me change the Product name from “Example” to something else. How do I do that?
I have same problem!
Me too! Same problem
Any updates on this? This bug is not yet fixed.
Facing the exactly same problem. I’m on free plan. Anyone cracked it yet?
+1
Hi
Greetings from Freshworks community.
We understand that you want to remove the default product field. We will be able to do so from our side. Kindly DM me your account details and email address so we can reach out to you via email.
Regards,
Kajal
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