Two things that are sub-optimal in Solutions, when using code snippets:
- you cannot add your own colour-code, so if, for example, you want to highlight one line in a code snippet, you are unable to do so
- word-wrapping: when displaying some code, it's vital that the line does not wrap, so that the customer isn't confused into thinking the code is on two lines. Outside of Freshdesk, we would just use the <pre></pre> tags to get what we want, but the Freshdesk editor "corrects" the use of the pre-formatting tag, and replaces it with one of the code options.
