I’d love the option to add an “N/A field” as part of the Customer Satisfaction survey answer choices within customer support tickets. Some questions we want to ask as part of the survey may not apply to each person receiving the survey -- we want to capture their answer if it is truly N/A to them, instead of the individual skipping the question altogether. (Them skipping the question brings us to an alternate conclusion.)
Can we have the option to add an N/A field for each customer satisfaction question, that is not part of the “good to bad” Likert scales?
Thanks!