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Need more export types

Related products:Freshdesk
  • September 17, 2012
  • 1 reply
  • 2 views
M
Contributor
You cant have CSV as the only export option. If you export the description the field truncates at the first comma. Please add another export option ASAP

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The default ticket export option on the ticket list view now offers two file types - CSV and Excel. In addition to this, you can also schedule the export in your preferred format and get the data right into your inbox. 


Freshdesk also offers the export of ticket activities * changes made on the ticket * over a 24 hour period in JSON format. This is highly useful in case if you'd like to derive custom metrics using your BI tool. This is available from the Estate plan and you can get more information here.


Cheers!

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