Is it Possible to include a Custom Fields a a column of a ticket view?
Thanks in advance
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Include a Custom Fields in Ticket views
Related to this question -- how do we modify these ticket views?
Ricardo wanted to know how to include a Custom Field, and I'm wondering how we go about doing any customization to the ticket views?
+3Hi Ricardo,
We do have the option to use custom drop-downs and Dependent drop-downs as filters to create custom ticket views.
Cheers.
+12Hello,
The Customised table view on Mint exactly fits in for this requirement. It allows you to modify the columns on the ticket list view and you can show relevant fields' information that can help the agents to solve the issue faster.
Cheers!
It'd be great if we could have custom fields based on group. There's an app that attempts this, but it doesn't really work.
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