I really like the new feature to have child tickets attached to parent tickets. However, it would be even more helpful if I had the option to close all of the child tickets from the parent ticket.
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Close Child Tickets from Parent Ticket
Hi Michael,
I'm glad that you like the Parent-Child tickets feature. We are planning to introduce several controls like changing a status in one of the child tickets reflects in the parent and vice versa, adding a note in the parent ticket adds a note in the child ticket and several others. There is no solid ETA for this but you can expect this to be rolled out in the coming months.
This is what I recently used: https://support.freshservice.com/support/solutions/articles/50000000562-add-and-link-child-tickets-to-service-requests
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