The entire OnBoarding journey depends on the link in the email sent to the Reporting Manager in the second stage. If they are not available (and they forgot to set the delegation), the flow is stuck and no tickets are created. The only way is to - assuming you have access - go to the Sent Items of the mailbox associated with FS and forward a copy of that email to someone else.
I strongly suggest that Freshworks re-visits and removes this dependency or provides a workaround within the platform itself rather than depend on an external factor (email) for the journey.
